Refund Policy

Thank you for shopping with Southern Queenz! We are committed to ensuring your complete satisfaction with every purchase. Please review our refund policy below.

1. Merchandise (Hoodies, Shirts, and Bucket Hats)

  • Returns & Exchanges:
    • Items must be returned or exchanged within 30 days of the delivery date.
    • To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.
  • Refunds:
    • Refunds will be issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.
    • Shipping costs are non-refundable.

2. Food Products (Seasonings, Hot Sauce, and Fried Chicken Mix)

  • Final Sale:
    • Due to health and safety regulations, all food product sales are final and cannot be returned or refunded.
  • Damaged or Incorrect Items:
    • If you receive a damaged or incorrect item, contact us at [insert email] within 7 days of delivery.
    • We will work with you to resolve the issue promptly.

To Initiate a Return or Exchange

  1. Email us at southernqueenz20@gmail.com with your order number and the reason for the return.
  2. Once approved, you will receive instructions on how to ship your item(s) back to us.

Thank you for supporting Southern Queenz!